• Introduction to process management and the relationship between standardisation, performance management and continual improvement

• Roles in process management:
• Process management roles
• Teams
• Behaviours for effective process and performance management.

• Management techniques and tools to embed standardisation:
• Managing documentation
• Construction and use of SOPs, SPLs, visual aids and workplace organisation (5S)
• Managing risk. Construction and use of risk matrix and mistake proofing
• Managing skills and resources. Skills and competency matrix.

• Identification of key measures of process performance:
• Voice of the customer. Definitions and use of focus groups, face-to-face interviews, questionnaires, interviews and observation
• Types of data: qualitative, categorical, ordinal, discrete (or attributes), continuous (or variables) and the benefits/drawbacks of each
• Sampling methods: random, systematic and stratified
• Selecting key measures. Construction and use of CTQ Trees, requirements matrices, operational definition and link to the system level measures of performance against customer and stakeholder requirements
• Defining and analysing the measurement process. Performance of the measurement process with respect to bias, linearity, stability (variation), repeatability and reproducibility.

• Use of the following tools for displaying/analysing data:
• Check sheets and data collection forms
• Run charts
• Control charts
• Histograms
• Capability analysis.

• Management techniques and tools to monitor performance:
• Construction and use of visual management boards, description of associated management processes and tiered accountability
• Process confirmation.

• Management techniques and tools to improve performance:
• Visual management for action planning and execution
• Visual management to monitor corrective actions
• Process review
• Role of audit
• Benchmarking

All of our courses are delivered by supported distance learning – which simply means you can study at home or work, at a time – and a pace – which suits you.

Once you’ve enrolled, your dedicated tutor will contact you to arrange your induction.  They’ll go through everything you need to know, and you’ll agree your learning plan.

We’ll also email your login details along with a weblink to our online learning system.  Here you’ll have 24/7 access to everything you need to complete your course – your learning, study support and assessment materials and tutor will provide timely advice, support and feedback throughout your course.

This means:

• You’re not constrained to set dates/times for training – you can start when you’re ready.
• You can complete your training at a pace that’s best for you – if you have more time than expected you can accelerate your learning and complete earlier than planned.
• You can access course learning, assessment and study support materials, receive feedback and support and sit your exam at a time and place that works for you.

Once you’ve successfully completed your course you’ll receive a digital CQI and IRCA accredited certificate.  It really is that simple.

• Assessment for practitioner courses is two-fold. On successful completion of the course workbook for you will sit a CQI-set, multiple-choice (30 question), open book, one hour exam. The pass mark is 66%.
• Your exam is typically facilitated through work – if this is not an option, please contact us and we’ll provide you with further information on exam options.
• When you pass the exam you will be awarded a certificate of achievement.
• The Practitioner Certificate in Quality Management is awarded, by the CQI, following the successful completion of all eight Practitioner courses.

TYPICAL COURSE DURATION: 8 WEEKS + EXAM

This assumes you can commit to at least 4 hours of study each week. You and your tutor will agree your planned end date, during your induction. 

The minimum learning hours for each course is 24.

The course resource provides additional sources for research and so study time can exceed this if you wish to get more out of the course.

The maximum course duration, set by the CQI and IRCA, for each course is 6 months and for completion of the Certificate is 3 years.

The Practitioner courses are aimed at those practising in quality and aspiring towards middle management. At the point of enrolment, we ask you to provide a brief statement on your experience, training, qualifications and study goals (or you can send your CV). Our Programme Lead will assess this to ensure the level is appropriate and will support your development aims.

Typically, we’d advise at least two years’ experience within a quality management role for these courses.

Suggested prior learning: Introduction to Process Design (FD106).

If you are unsure which level or course is right for you, you can use the CQI tool to help you decide (https://www.quality.org/training/quiz). Or, get in touch with us to request a free consultation.

On successful completion you will be awarded a certificate of achievement.

The Practitioner Certificate in Quality Management is awarded, by the CQI, following the successful completion of all eight Practitioner courses.

• Management system structure and framework:
• Systems thinking
• PDCA thinking model and representation in Annex SL
• Seven quality management principles (from ISO 9001)
• Process-based approach
• Process management and standardisation
• Risk-based thinking
• Definitions of customer focus, process approach, risk-based thinking, opportunity, context, policy, quality objectives, support, operation, external providers, documented information, audit programme, management review, non-conformity, corrective action and types of improvement
• Overview of other related standards (ISO 14001, OHSAS 18001, ISO/IEC 27001).

• Organisational scope and context:
• Mapping an organisation as a system. Representation and management of an organisation as a system. Mapping the organisation as a system of processes (core, enabling, strategic, external data generation)
• Listening processes to gather data on the organisational environment
• Policy deployment overview. Relationship between customer focus, risk, opportunity and context in setting quality policy and objectives, and overview of a Hoshin Kanri. Attributes of effective quality objectives and plans
• Management review for learning. Attributes of effective management review conducted for learning.

• Roles in the management system:
• System leaders (top management). The role of ‘top management’ in leading the organisation as a system of interrelated process
• Process owners
• Process managers
• Improvement roles.

• Overview of the role of the following in a management system:
• Quality objectives: risk, opportunity, strategy development and deployment
• Risk management and overview of key tools
• Process management and standardisation
• Types of improvement: correction, corrective action, continual improvement, breakthrough change, innovation and reorganisation
• Quality planning
• Performance measurement, selecting measures and attributes of effective performance evaluation, monitoring and measurement. This will include customer satisfaction, process performance and understanding variation (interpretation of control charts)
• Auditing for learning and process confirmation. Definitions and uses of assurance, process confirmation, audit, auditing for learning and the role of the auditor
• Supply chain management.

• Designing a management system framework:
• Typical implementation framework
• Organisational needs for implementation
• Documented information
• Key engagement and resource requirements
• Certification process
• Assessment and gap analysis.

• Planning your implementation.

All of our courses are delivered by supported distance learning – which simply means you can study at home or work, at a time – and a pace – which suits you.

Once you’ve enrolled, your dedicated tutor will contact you to arrange your induction.  They’ll go through everything you need to know, and you’ll agree your learning plan.

We’ll also email your login details along with a weblink to our online learning system.  Here you’ll have 24/7 access to everything you need to complete your course – your learning, study support and assessment materials and tutor will provide timely advice, support and feedback throughout your course.

This means:

• You’re not constrained to set dates/times for training – you can start when you’re ready.
• You can complete your training at a pace that’s best for you – if you have more time than expected you can accelerate your learning and complete earlier than planned.
• You can access course learning, assessment and study support materials, receive feedback and support and sit your exam at a time and place that works for you.

Once you’ve successfully completed your course you’ll receive a digital CQI and IRCA accredited certificate.  It really is that simple.

• Assessment for practitioner courses is two-fold. On successful completion of the course workbook for you will sit a CQI-set, multiple-choice (30 question), open book, one hour exam. The pass mark is 66%.
• Your exam is typically facilitated through work – if this is not an option, please contact us and we’ll provide you with further information on exam options.
• When you pass the exam you will be awarded a certificate of achievement.
• The Practitioner Certificate in Quality Management is awarded, by the CQI, following the successful completion of all eight Practitioner courses.

TYPICAL COURSE DURATION: 8 WEEKS + EXAM

This assumes you can commit to at least 4 hours of study each week. You and your tutor will agree your planned end date, during your induction. 

The minimum learning hours for each course is 24.

The course resource provides additional sources for research and so study time can exceed this if you wish to get more out of the course.

The maximum course duration, set by the CQI and IRCA, for each course is 6 months and for completion of the Certificate is 3 years.

The Practitioner courses are aimed at those practising in quality and aspiring towards middle management. At the point of enrolment, we ask you to provide a brief statement on your experience, training, qualifications and study goals (or you can send your CV). Our Programme Lead will assess this to ensure the level is appropriate and will support your development aims.

Typically, we’d advise at least two years’ experience within a quality management role for these courses.

Suggested prior learning: Introduction to Management Systems (FD107).

If you are unsure which level or course is right for you, you can use the CQI tool to help you decide (https://www.quality.org/training/quiz). Or, get in touch with us to request a free consultation.

On successful completion you will be awarded a certificate of achievement.

The Practitioner Certificate in Quality Management is awarded, by the CQI, following the successful completion of all eight Practitioner courses.

• Process management overview:
• Relationship between standardisation, performance management and continual improvement.
• PDCA
• Prioritisation of improvement activities and targets in line with organisational strategy and needs
• The use of data and metrics in process improvement.

• Management techniques for continual improvement:
• Understanding the impact of localised process improvement on the larger organisational system
• Structure and use of a method of problem solving, such as 3C, 8D and A3
• Process review – agendas, roles and outputs
• Process waste (Lean 8 Wastes descriptions and typical examples)
• Visual management – use of visual management in identification risks, opportunities and improvements, and tracking of the resulting action plans.

• Overview of improvement methodologies (approaches) and their application:
• Improvement cycles (DMAIC and PDCA)
• Lean
• DMADV
• Total Quality Management
• Kaizen
• Innovation
• Reorganisation

• Roles in change management:
• Change agent
• Sponsor

• Key improvement techniques:
• Identification and elimination of process wastes
• Identification of causes of variation and variation reduction.

• Approaches to building readiness for change: stakeholder, process owner, process manager, process operator, planning and influencing:
• Kübler-Ross change curve
• Kotter and Schlesinger resistance to change approaches
• Construction and use of a stakeholder matrix (for example, simple four box with power vs interest) and the process to identify, prioritise and develop plans for stakeholder engagement.

• Effective communications and visual management:
• Charters
• RACI
• Communication plan/matrix.

All of our courses are delivered by supported distance learning – which simply means you can study at home or work, at a time – and a pace – which suits you.

Once you’ve enrolled, your dedicated tutor will contact you to arrange your induction.  They’ll go through everything you need to know, and you’ll agree your learning plan.

We’ll also email your login details along with a weblink to our online learning system.  Here you’ll have 24/7 access to everything you need to complete your course – your learning, study support and assessment materials and tutor will provide timely advice, support and feedback throughout your course.

This means:

• You’re not constrained to set dates/times for training – you can start when you’re ready.
• You can complete your training at a pace that’s best for you – if you have more time than expected you can accelerate your learning and complete earlier than planned.
• You can access course learning, assessment and study support materials, receive feedback and support and sit your exam at a time and place that works for you.

Once you’ve successfully completed your course you’ll receive a digital CQI and IRCA accredited certificate.  It really is that simple.

• Assessment for practitioner courses is two-fold. On successful completion of the course workbook for you will sit a CQI-set, multiple-choice (30 question), open book, one hour exam. The pass mark is 66%.
• Your exam is typically facilitated through work – if this is not an option, please contact us and we’ll provide you with further information on exam options.
• When you pass the exam you will be awarded a certificate of achievement.
• The Practitioner Certificate in Quality Management is awarded, by the CQI, following the successful completion of all eight Practitioner courses.

TYPICAL COURSE DURATION: 8 WEEKS + EXAM

This assumes you can commit to at least 4 hours of study each week. You and your tutor will agree your planned end date, during your induction. 

The minimum learning hours for each course is 24.

The course resource provides additional sources for research and so study time can exceed this if you wish to get more out of the course.

The maximum course duration, set by the CQI and IRCA, for each course is 6 months and for completion of the Certificate is 3 years.

The Practitioner courses are aimed at those practising in quality and aspiring towards middle management. At the point of enrolment, we ask you to provide a brief statement on your experience, training, qualifications and study goals (or you can send your CV). Our Programme Lead will assess this to ensure the level is appropriate and will support your development aims.

Typically, we’d advise at least two years’ experience within a quality management role for these courses.

Suggested prior learning: Introduction to Change Management (FD104) & Introduction to Process Design (FD106).

If you are unsure which level or course is right for you, you can use the CQI tool to help you decide (https://www.quality.org/training/quiz). Or, get in touch with us to request a free consultation.

On successful completion you will be awarded a certificate of achievement.

The Practitioner Certificate in Quality Management is awarded, by the CQI, following the successful completion of all eight Practitioner courses.

• Approaches to problem solving and their use (such as 3C, 8D, A3, Six Sigma [DMAIC], DFSS, Lean, Kaizen, TPM, Appreciative Inquiry and Kepner-Tregoe)

• Structured problem-solving approaches (8 Steps).

• Problem definition and scope (such as Is/is not, description structures and chartering).

• Roles in problem solving and workshop facilitation

• Leading teams working with the following tools:
• Tools to understand current conditions (flowcharts, check sheets, stratification, pareto charts, scatter plots, run charts, histograms, control charts)
• Tools for root cause analysis (cause/effect diagram, 5 Whys)
• Solution generation (idea generation, selection matrices)
• Evaluation of solutions (PDCA)
• Risk analysis (risk matrix, FMEA, mistake proofing)
• Implementation of solutions (standardisation, monitoring, follow-up).

All of our courses are delivered by supported distance learning – which simply means you can study at home or work, at a time – and a pace – which suits you.

Once you’ve enrolled, your dedicated tutor will contact you to arrange your induction.  They’ll go through everything you need to know, and you’ll agree your learning plan.

We’ll also email your login details along with a weblink to our online learning system.  Here you’ll have 24/7 access to everything you need to complete your course – your learning, study support and assessment materials and tutor will provide timely advice, support and feedback throughout your course.

This means:

• You’re not constrained to set dates/times for training – you can start when you’re ready.
• You can complete your training at a pace that’s best for you – if you have more time than expected you can accelerate your learning and complete earlier than planned.
• You can access course learning, assessment and study support materials, receive feedback and support and sit your exam at a time and place that works for you.

Once you’ve successfully completed your course you’ll receive a digital CQI and IRCA accredited certificate.  It really is that simple.

• Assessment for practitioner courses is two-fold. On successful completion of the course workbook for you will sit a CQI-set, multiple-choice (30 question), open book, one hour exam. The pass mark is 66%.
• Your exam is typically facilitated through work – if this is not an option, please contact us and we’ll provide you with further information on exam options.
• When you pass the exam you will be awarded a certificate of achievement.
• The Practitioner Certificate in Quality Management is awarded, by the CQI, following the successful completion of all eight Practitioner courses.

TYPICAL COURSE DURATION: 8 WEEKS + EXAM

This assumes you can commit to at least 4 hours of study each week. You and your tutor will agree your planned end date, during your induction. 

The minimum learning hours for each course is 24.

The course resource provides additional sources for research and so study time can exceed this if you wish to get more out of the course.

The maximum course duration, set by the CQI and IRCA, for each course is 6 months and for completion of the Certificate is 3 years.

The Practitioner courses are aimed at those practising in quality and aspiring towards middle management. At the point of enrolment, we ask you to provide a brief statement on your experience, training, qualifications and study goals (or you can send your CV). Our Programme Lead will assess this to ensure the level is appropriate and will support your development aims.

Typically, we’d advise at least two years’ experience within a quality management role for these courses.

Suggested prior learning: Introduction to Problem Solving (FD102).

If you are unsure which level or course is right for you, you can use the CQI tool to help you decide (https://www.quality.org/training/quiz). Or, get in touch with us to request a free consultation.

On successful completion you will be awarded a certificate of achievement.

The Practitioner Certificate in Quality Management is awarded, by the CQI, following the successful completion of all eight Practitioner courses.

• Elements of the supply chain:
• Supply chain structures and processes
• Information flow through the supply chain
• Introduction to supply chain logistics
• Contracts, sourcing agreements and negotiation techniques
• Requirements of ISO 9001 for ‘external providers’

• Supply chain alliances:
• Benefits of a partnership approach
• Supplier development
• Supplier communication strategies (listening skills and communication styles)
• The role of the supplier in improvement activities
• Risk management in the supply chain.

• Process management and the supply chain:
• Overview of process approach
• Difference between product/service assessment and process assessment.

• The role of the supplier/external provider in product/service development:
• Overview of the stages on product/service quality planning
• Overview of key tools used in quality planning (project plans, checklists, process maps, FMEA, control plans, control charts, capability analysis and capacity planning).

• Measuring supplier/external provider performance:
• Supplier selection and assessment methods
• Supplier surveys
• Establishing specifications and service level agreements
• Methods for product/service approval (process and documentation reviews, certificates of conformity, inspection records, test certificates, audit)
• Performance measures, monitoring and improvement (periodic reviews, audit programmes, feedback communication processes, problem and non-conformance investigation processes and protocols).

All of our courses are delivered by supported distance learning – which simply means you can study at home or work, at a time – and a pace – which suits you.

Once you’ve enrolled, your dedicated tutor will contact you to arrange your induction.  They’ll go through everything you need to know, and you’ll agree your learning plan.

We’ll also email your login details along with a weblink to our online learning system.  Here you’ll have 24/7 access to everything you need to complete your course – your learning, study support and assessment materials and tutor will provide timely advice, support and feedback throughout your course.

This means:

• You’re not constrained to set dates/times for training – you can start when you’re ready.
• You can complete your training at a pace that’s best for you – if you have more time than expected you can accelerate your learning and complete earlier than planned.
• You can access course learning, assessment and study support materials, receive feedback and support and sit your exam at a time and place that works for you.

Once you’ve successfully completed your course you’ll receive a digital CQI and IRCA accredited certificate.  It really is that simple.

• Assessment for practitioner courses is two-fold. On successful completion of the course workbook for you will sit a CQI-set, multiple-choice (30 question), open book, one hour exam. The pass mark is 66%.
• Your exam is typically facilitated through work – if this is not an option, please contact us and we’ll provide you with further information on exam options.
• When you pass the exam you will be awarded a certificate of achievement.
• The Practitioner Certificate in Quality Management is awarded, by the CQI, following the successful completion of all eight Practitioner courses.

TYPICAL COURSE DURATION: 8 WEEKS + EXAM

This assumes you can commit to at least 4 hours of study each week. You and your tutor will agree your planned end date, during your induction. 

The minimum learning hours for each course is 24.

The course resource provides additional sources for research and so study time can exceed this if you wish to get more out of the course.

The maximum course duration, set by the CQI and IRCA, for each course is 6 months and for completion of the Certificate is 3 years.

The Practitioner courses are aimed at those practising in quality and aspiring towards middle management. At the point of enrolment, we ask you to provide a brief statement on your experience, training, qualifications and study goals (or you can send your CV). Our Programme Lead will assess this to ensure the level is appropriate and will support your development aims.

Typically, we’d advise at least two years’ experience within a quality management role for these courses.

Suggested prior learning: Introduction to Management Systems (FD107).

If you are unsure which level or course is right for you, you can use the CQI tool to help you decide (https://www.quality.org/training/quiz). Or, get in touch with us to request a free consultation.

On successful completion you will be awarded a certificate of achievement.

The Practitioner Certificate in Quality Management is awarded, by the CQI, following the successful completion of all eight Practitioner courses.

• Requirements for a customer-focused organisation:
• The organisation as a system
• Organisational processes for listening to the external environment, including SWOT and PESTEL
• Relationship to strategy development and stakeholder analysis
• Relationship to strategy deployment (Hoshin-Kanri) and quality objectives
• Customer requirements for process-based approach, product and service quality planning and improvement
• Requirements of ISO 9001 for customer focus
• Concepts of supply chain excellence.

• Establishing customer requirements:
• Identifying the customers
• Understanding the different types of requirements
• Construction and use of the Kano Model
• Establishing critical to quality deliverables
• Construction and use of CTQ Trees and requirements matrices.

• Capturing the voice of the customer:
• Different methods for capturing the voice of the customer
• Techniques for interviewing the customer, focus groups and questionnaires
• Customer survey design
• Customer knowledge banks
• Customer observation techniques.

• Translating customer requirements:
• Operational definitions
• The Customer Interaction Cycle
• Managing risk of customer dissatisfaction.

• Analysis of data:
• Types of data: qualitative, categorical, ordinal, discrete (or attributes), continuous (or variables) and the benefits/drawbacks of each
• Data collection
• Sampling methods (random, systematic, stratified)
• Affinity diagram, interrelationship diagraph.

• Assessing customer satisfaction:
• Cost of poor quality
• Different data types and their benefits/drawbacks
• Analysis of customer survey results
• Customer journey mapping
• The role of social media in broadcasting success or failure.

• Handling customer feedback:
• Complaint handling
• Root cause problem solving
• Handling positive feedback.

• Innovation and new products/services:
• Customer behaviour and product/service interaction
• Techniques to evaluate the external environment
• Scenario planning techniques.

All of our courses are delivered by supported distance learning – which simply means you can study at home or work, at a time – and a pace – which suits you.

Once you’ve enrolled, your dedicated tutor will contact you to arrange your induction.  They’ll go through everything you need to know, and you’ll agree your learning plan.

We’ll also email your login details along with a weblink to our online learning system.  Here you’ll have 24/7 access to everything you need to complete your course – your learning, study support and assessment materials and tutor will provide timely advice, support and feedback throughout your course.

This means:

• You’re not constrained to set dates/times for training – you can start when you’re ready.
• You can complete your training at a pace that’s best for you – if you have more time than expected you can accelerate your learning and complete earlier than planned.
• You can access course learning, assessment and study support materials, receive feedback and support and sit your exam at a time and place that works for you.

Once you’ve successfully completed your course you’ll receive a digital CQI and IRCA accredited certificate.  It really is that simple.

• Assessment for practitioner courses is two-fold. On successful completion of the course workbook for you will sit a CQI-set, multiple-choice (30 question), open book, one hour exam. The pass mark is 66%.
• Your exam is typically facilitated through work – if this is not an option, please contact us and we’ll provide you with further information on exam options.
• When you pass the exam you will be awarded a certificate of achievement.
• The Practitioner Certificate in Quality Management is awarded, by the CQI, following the successful completion of all eight Practitioner courses.

TYPICAL COURSE DURATION: 8 WEEKS + EXAM

This assumes you can commit to at least 4 hours of study each week. You and your tutor will agree your planned end date, during your induction. 

The minimum learning hours for each course is 24.

The course resource provides additional sources for research and so study time can exceed this if you wish to get more out of the course.

The maximum course duration, set by the CQI and IRCA, for each course is 6 months and for completion of the Certificate is 3 years.

The Practitioner courses are aimed at those practising in quality and aspiring towards middle management. At the point of enrolment, we ask you to provide a brief statement on your experience, training, qualifications and study goals (or you can send your CV). Our Programme Lead will assess this to ensure the level is appropriate and will support your development aims.

Typically, we’d advise at least two years’ experience within a quality management role for these courses.

Suggested prior learning: Introduction to Product and Service Management (FD105).

If you are unsure which level or course is right for you, you can use the CQI tool to help you decide (https://www.quality.org/training/quiz). Or, get in touch with us to request a free consultation.

On successful completion you will be awarded a certificate of achievement.

The Practitioner Certificate in Quality Management is awarded, by the CQI, following the successful completion of all eight Practitioner courses.

• Benefits of product and service planning:
• Principles of PDCA
• Relationship between PDCA and product/service planning
• Standards for Quality Planning (ISO 31000, ISO 10005).

• Translating customer/stakeholder and other requirements into functional product and service requirements:
• Review of Creating Customer Excellence (voice of the customer)
• Understanding how to establish legal, compliance, regulatory, societal and standards-related requirements
• Quality function deployment overview
• Building the House of Quality
• Generating the ‘waterfall’ of matrices.

• Managing projects (overview):
• Key principles and roles
• Project charters
• Milestone planning
• Business case
• Development of timing plans
• Monitoring projects
• Key requirements of ISO 9001:2015 (Sections 8.2 – 8.6) for product/service design and development.

• Managing products and services through quality planning phases:
• Overview of Design for Six Sigma project methodology of Define, Measure, Analyse, Design, and Verify
• Stage-gate reviews
• Checklists
• Design verification
• Product/service validation
• Key tools: Design Failure Mode and Effects Analysis, control plan, capability
• Managing external provider/supplier development.

• Managing project and product/service risks:
• Risk assessment tools: risk register.
• Risk evaluation tools: risk matrix.
• Product/service risk analysis tools: Fault Tree Analysis, Design Failure Mode and Effects Analysis, Process Failure Mode and Effects Analysis.
• Managing scope.
• Budgets and financial planning.
• Risk response techniques.
• Integration into quality planning methodologies and project stages.

All of our courses are delivered by supported distance learning – which simply means you can study at home or work, at a time – and a pace – which suits you.

Once you’ve enrolled, your dedicated tutor will contact you to arrange your induction.  They’ll go through everything you need to know, and you’ll agree your learning plan.

We’ll also email your login details along with a weblink to our online learning system.  Here you’ll have 24/7 access to everything you need to complete your course – your learning, study support and assessment materials and tutor will provide timely advice, support and feedback throughout your course.

This means:

• You’re not constrained to set dates/times for training – you can start when you’re ready.
• You can complete your training at a pace that’s best for you – if you have more time than expected you can accelerate your learning and complete earlier than planned.
• You can access course learning, assessment and study support materials, receive feedback and support and sit your exam at a time and place that works for you.

Once you’ve successfully completed your course you’ll receive a digital CQI and IRCA accredited certificate.  It really is that simple.

• Assessment for practitioner courses is two-fold. On successful completion of the course workbook for you will sit a CQI-set, multiple-choice (30 question), open book, one hour exam. The pass mark is 66%.
• Your exam is typically facilitated through work – if this is not an option, please contact us and we’ll provide you with further information on exam options.
• When you pass the exam you will be awarded a certificate of achievement.
• The Practitioner Certificate in Quality Management is awarded, by the CQI, following the successful completion of all eight Practitioner courses.

TYPICAL COURSE DURATION: 8 WEEKS + EXAM

This assumes you can commit to at least 4 hours of study each week. You and your tutor will agree your planned end date, during your induction. 

The minimum learning hours for each course is 24.

The course resource provides additional sources for research and so study time can exceed this if you wish to get more out of the course.

The maximum course duration, set by the CQI and IRCA, for each course is 6 months and for completion of the Certificate is 3 years.

The Practitioner courses are aimed at those practising in quality and aspiring towards middle management. At the point of enrolment, we ask you to provide a brief statement on your experience, training, qualifications and study goals (or you can send your CV). Our Programme Lead will assess this to ensure the level is appropriate and will support your development aims.

Typically, we’d advise at least two years’ experience within a quality management role for these courses.

Suggested prior learning: Introduction to Risk Management (FD103) & Introduction to Product and Service Management (FD105).

If you are unsure which level or course is right for you, you can use the CQI tool to help you decide (https://www.quality.org/training/quiz). Or, get in touch with us to request a free consultation.

On successful completion you will be awarded a certificate of achievement.

The Practitioner Certificate in Quality Management is awarded, by the CQI, following the successful completion of all eight Practitioner courses.

• Stakeholder analysis and management:
• 4-box Power vs Influence
• Strategies for managing and communicating with stakeholders
• Construction and use of the stakeholder matrix (Simple 4-box with Power vs Interest) and the process to identify, prioritise and develop plans for stakeholder engagement.

• Influencing styles:
• Use and application of generic influencing styles
• Rationalising
• Asserting
• Negotiating
• Inspiring
• Bridging
• Influencing people
• Influencing situations

• Transactional analysis:
• Ego states
• Types of transactions
• Behavioural diagnosis.

• Personal contracting:
• Review role of the consultant and description of how they work with organisations, leaders and others including contracting with stakeholders
• Purpose
• Expectations
• Behaviour

• Engaging others and building trust and rapport:
• Questioning techniques: open/closed; reflecting; mirroring; clarifying
• Listening skills
• Empathy
• Body language

• The consulting process:
• Contract
• Evaluate data
• Develop strategy
• Develop plan
• Implement plan
• Review

• Increasing readiness to change (dealing with resistance):
• Readiness to change assessment: Gleicher Formula, meaning of the terms and application.
• Scott & Jaffe change curve: descriptions of the four stages.
• Kotter & Schlesinger’s six methods: descriptions of methods and typical actions to increase readiness to change.

• Scenario-based learning.

All of our courses are delivered by supported distance learning – which simply means you can study at home or work, at a time – and a pace – which suits you.

Once you’ve enrolled, your dedicated tutor will contact you to arrange your induction.  They’ll go through everything you need to know, and you’ll agree your learning plan.

We’ll also email your login details along with a weblink to our online learning system.  Here you’ll have 24/7 access to everything you need to complete your course – your learning, study support and assessment materials and tutor will provide timely advice, support and feedback throughout your course.

This means:

• You’re not constrained to set dates/times for training – you can start when you’re ready.
• You can complete your training at a pace that’s best for you – if you have more time than expected you can accelerate your learning and complete earlier than planned.
• You can access course learning, assessment and study support materials, receive feedback and support and sit your exam at a time and place that works for you.

Once you’ve successfully completed your course you’ll receive a digital CQI and IRCA accredited certificate.  It really is that simple.

• Assessment for practitioner courses is two-fold. On successful completion of the course workbook for you will sit a CQI-set, multiple-choice (30 question), open book, one hour exam. The pass mark is 66%.
• Your exam is typically facilitated through work – if this is not an option, please contact us and we’ll provide you with further information on exam options.
• When you pass the exam you will be awarded a certificate of achievement.
• The Practitioner Certificate in Quality Management is awarded, by the CQI, following the successful completion of all eight Practitioner courses.

TYPICAL COURSE DURATION: 8 WEEKS + EXAM

This assumes you can commit to at least 4 hours of study each week. You and your tutor will agree your planned end date, during your induction. 

The minimum learning hours for each course is 24.

The course resource provides additional sources for research and so study time can exceed this if you wish to get more out of the course.

The maximum course duration, set by the CQI and IRCA, for each course is 6 months and for completion of the Certificate is 3 years.

The Practitioner courses are aimed at those practising in quality and aspiring towards middle management. At the point of enrolment, we ask you to provide a brief statement on your experience, training, qualifications and study goals (or you can send your CV). Our Programme Lead will assess this to ensure the level is appropriate and will support your development aims.

Typically, we’d advise at least two years’ experience within a quality management role for these courses.

Suggested prior learning: Introduction to Stakeholder Communications (FD108) & Introduction to Change Management (FD104).

If you are unsure which level or course is right for you, you can use the CQI tool to help you decide (https://www.quality.org/training/quiz). Or, get in touch with us to request a free consultation.

On successful completion you will be awarded a certificate of achievement.

The Practitioner Certificate in Quality Management is awarded, by the CQI, following the successful completion of all eight Practitioner courses.