by Wendy Wilson | Nov 8, 2023 | Chris Smith PCQI, World Quality Week
Why now, more than ever before, is it important for organisations to differentiate products/services from the competition? And, with so many considerations and factors to consider, where should you even begin? To reflect the theme of this year’s CQI and IRCA World...
by Wendy Wilson | May 24, 2023 | Quality Management
Today we shine the spotlight on Armand V. Feigenbaum, an American quality control expert who is recognised as the father of ‘Total Quality Control (TQC)’ and for making the customer the heart and focus of TQM. He coined the term ‘total quality control’,...
by Wendy Wilson | May 23, 2023 | Chris Smith PCQI, Quality Management
As you progress in your quality management career, you may be asked to take on a more senior role and contribute to the strategic direction of your organisation. In his latest post, Programme Lead Chris Smith PCQI, asks what is corporate strategy and why is it...
by Wendy Wilson | Feb 9, 2023 | Quality Management
Today we shine the spotlight on the Father of Japanese Quality – Professor Kaoru Ishikawa (1915 – 1989). Instrumental in developing quality initiatives, most notably the quality circle. Karou Ishikawa is probably, best known for inventing the Fishbone diagram...
by Wendy Wilson | Feb 9, 2023 | Chris Smith PCQI, Quality Management
In his latest post, Programme Lead Chris Smith PCQI, asks what is root cause analysis and why is it important? He provides a four-step process to ensure you discover the root causes of problems and identify the most appropriate solutions. What is root cause...
