SERVICE
MANAGEMENT
(FD105)
DURATION
16 HOURS
SUPPORT
DEDICATED
TUTOR
LEARNING
DISTANCE
LEARNING
COST
£395.00
+VAT
LEVEL
FOUNDATION
The CQI and IRCA Foundation Quality Management courses provide you with an understanding of quality management essentials and are designed for individuals just beginning their career in quality, or who work in other functions/departments or professions.
The Introduction to Product and Service Management course provides an awareness of the fundamental tools, techniques and structured methodology for Product and Service Management across a broad range of organisational contexts. You can find out what you’ll study, how you’ll learn and how you’ll be assessed, below.
Download Foundation Courses Brochure here.
(Introduction to Product and Service Management – unique ID number 1829).
This course will provide an awareness of the fundamental tools, techniques and structured methodology for Product and Service Management across a broad range of organisational contexts. Delegates will leave the course with the capability to participate as a member of a team in the application of the key tools within their organisation.
- Benefits of product and service management, quality planning and relationship to ISO 9001 and TS 16949.
- Introduction to the product lifecycle stages and methodology.
- Role of the Product/Service Manager.
- Introduction to market analysis, benchmarking, and understanding customer requirements.
- Innovation stage process:
- Stage process (methodology)
- Idea generation, screening and product/service selection
- Product/service requirements document
- Business review process
- Stakeholder management.
- Concept stage process:
- Stage process (methodology)
- Writing a business case
- Critical success factors (CSF)
- Product/service forecast and trend analysis
- Cost and value analysis.
- Development stage process:
- Stage process (methodology)
- Introduction to prototyping, piloting and evaluation methods
- Introduction to quality function deployment
- Introduction to quality planning for the supply chain.
- Launch stage process:
- Stage process (methodology)
- Introduction to launch planning.
- Production/Service Stage process:
- Stage process (methodology)
- Role of process management and continual improvement.
- Withdrawal stage processes:
- Stage process (methodology).
All of our courses are delivered by supported distance learning – which simply means you can study at home or work, at a time – and a pace – which suits you.
Once you’ve enrolled, your dedicated tutor will contact you to arrange your induction. They’ll go through everything you need to know, and you’ll agree your learning plan.
We’ll also email your login details along with a weblink to our online learning system. Here you’ll have 24/7 access to everything you need to complete your course – your learning, study support and assessment materials and tutor will provide timely advice, support and feedback throughout your course.
This means:
- You’re not constrained to set dates/times for training – you can start when you’re ready.
- You can complete your training at a pace that’s best for you – if you have more time than expected you can accelerate your learning and complete earlier than planned.
- You can access course learning, assessment and study support materials, receive feedback and support and sit your exam at a time and place that works for you.
Once you’ve successfully completed your course you’ll receive a digital CQI and IRCA accredited certificate. It really is that simple.
- Assessment for foundation courses is workbook based
TYPICAL COURSE DURATION: 4 WEEKS
This assumes you can commit to at least 4 hours of study each week. You and your tutor will agree your planned end date during your induction.
The minimum learning hours for each course is between 8 and 16.
The course resource is comprehensive and so study time can exceed this if you wish to get more out of the course.
The maximum course duration, set by the CQI and IRCA, for each course is 6 months and for completion of the Certificate is 3 years.
If you are unsure which level or course is right for you, you can use the CQI tool to help you decide (https://www.quality.org/training/quiz). Or, get in touch with us to request a free consultation.
On successful completion you will be awarded a certificate of completion.
