• Leadership of performance measurement:
• Organisations as a system and PDCA
• Review of variation, control charts and effective measures
• Mapping measures of performance to an organisational system
• Systems thinking
• Roles in performance measurement
• Coaching techniques for developing enterprise performance measures and roles.

• Measurement of enterprise strategy:
• Processes for gathering data on organisation context including competitors, benchmarking, technology, legal, regulatory, societal and standards relating to the organisation
• Linking measures to strategic objectives/goals
• Strategy map
• Balanced scorecards and KPIs.

• Measurement and policy deployment:
• Overview of Hoshin Kanri
• Strategic scorecards
• Review processes
• Measures for business planning and forecasting
• Measures for financial management.

• Leading performance measurement in the extended enterprise:
• Managing cross-functional measures
• Measures of supply chain performance
• Facilitation of supplier/external provider measurement and reporting
• Managing multi-site performance measurement.

• Leading operational performance measurement:
• Cascading measures using a process approach
• Operational scorecards
• Dashboards
• Visual management for enterprise level measures
• Measures as drivers for continual improvement.

All of our courses are delivered by supported distance learning – which simply means you can study at home or work, at a time – and a pace – which suits you.

Once you’ve enrolled, your dedicated tutor will contact you to arrange your induction.  They’ll go through everything you need to know, and you’ll agree your learning plan.

We’ll also email your login details along with a weblink to our online learning system.  Here you’ll have 24/7 access to everything you need to complete your course – your learning, study support and assessment materials and tutor will provide timely advice, support and feedback throughout your course.

This means:

• You’re not constrained to set dates/times for training – you can start when you’re ready.
• You can complete your training at a pace that’s best for you – if you have more time than expected you can accelerate your learning and complete earlier than planned.
• You can access course learning, assessment and study support materials, receive feedback and support and sit your exam at a time and place that works for you.

Once you’ve successfully completed your course you’ll receive a digital CQI and IRCA accredited certificate.  It really is that simple.

• Assessment for Professional courses is workbook based.

TYPICAL COURSE DURATION: 10 WEEKS

This assumes you can commit to at least 4 hours of study each week. You and your tutor will agree your planned end date, during your induction. 

The minimum learning hours for this course is 24.

The course resource provides additional sources for research and so study time can exceed this if you wish to get more out of the course. 

The maximum course duration, set by the CQI and IRCA, for each course is 6 months and for completion of the Certificate is 3 years.

The CQI and IRCA Professional level courses in Quality Management are aimed at experienced practitioners looking to advance to a strategic level and aspiring to become a Chartered Quality Professional.

At the point of enrolment, we ask you to provide a brief statement on your experience, training, qualifications and study goals (or you can send your CV). Our Programme Lead will assess this to ensure the level is appropriate and will support your development aims.

Suggested prior learning: Managing Process Performance (PT202).

If you are unsure which level or course is right for you, you can use the CQI tool to help you decide (https://www.quality.org/training/quiz). Or, get in touch with us to request a free consultation.

On successful completion you will be awarded a certificate of achievement.

The Professional Certificate in Quality Management is awarded, by the CQI, following the successful completion of all six Professional courses.