Spotlight on… Armand V. Feigenbaum

Spotlight on… Armand V. Feigenbaum

Today we shine the spotlight on Armand V. Feigenbaum, an American quality control expert who is recognised as the father of ‘Total Quality Control (TQC)’ and for making the customer the heart and focus of TQM. He coined the term ‘total quality control’,...
Spotlight on… Kaoru Ishikawa

Spotlight on… Kaoru Ishikawa

Today we shine the spotlight on the Father of Japanese Quality – Professor Kaoru Ishikawa (1915 – 1989). Instrumental in developing quality initiatives, most notably the quality circle. Karou Ishikawa is probably, best known for inventing the Fishbone diagram...