by Wendy Wilson | Nov 8, 2023 | Chris Smith PCQI, World Quality Week
Why now, more than ever before, is it important for organisations to differentiate products/services from the competition? And, with so many considerations and factors to consider, where should you even begin? To reflect the theme of this year’s CQI and IRCA World...
by Wendy Wilson | Sep 26, 2023 | Chris Smith PCQI, Quality Management
In his latest post, Programme Lead, Chris Smith PCQI asks what is process management and why is it important? He guides you through the process of using Business Process Management (BPM) in order to improve communication and collaboration and achieve a unified...
by Wendy Wilson | May 23, 2023 | Chris Smith PCQI, Quality Management
As you progress in your quality management career, you may be asked to take on a more senior role and contribute to the strategic direction of your organisation. In his latest post, Programme Lead Chris Smith PCQI, asks what is corporate strategy and why is it...
by Wendy Wilson | Feb 9, 2023 | Chris Smith PCQI, Quality Management
In his latest post, Programme Lead Chris Smith PCQI, asks what is root cause analysis and why is it important? He provides a four-step process to ensure you discover the root causes of problems and identify the most appropriate solutions. What is root cause...
by Wendy Wilson | Nov 7, 2022 | Chris Smith PCQI, Quality Management, World Quality Week
Why now, more than ever before, is it important for organisations to ‘do the right thing’? This is the theme of this year’s World Quality Week #WQW22 – Quality Conscience: Doing the right thing. Programme Lead, Chris Smith PCQI, asks why corporate responsibility...
